Refund Policy

If a supplied file is materially defective or does not work as described, contact us within 30 days of purchase.

We will first provide setup help, a corrected file or a replacement. If we cannot resolve the verified problem, we will offer an appropriate refund, except where a different remedy is required by applicable law.

Refunds are not normally provided for change of mind after a file has been downloaded, failure to read the stated compatibility requirements, or inability to use a product caused by unsupported software.

Duplicate charges, wrong-product delivery and confirmed access failures will be investigated promptly.

Send your request to support@techtoolsmarketplace.com and include your order number, purchase email and a clear description of the problem.

Never send a card number, password, wallet recovery phrase or private key.

Any approved refund will be returned using an available method appropriate to the original transaction.

Cryptocurrency network fees and exchange-rate movements may affect the final amount.

Where a transaction is processed by Paystack or another payment provider, the transaction may also be subject to that provider's applicable payment and refund procedures. We will work through the applicable provider when required to complete an approved refund.